My tracking hasn’t been updated, what can I do?

If you're noticing your tracking information has not been updated in a few days or your package says it was delivered, but you have not received it please contact the appropriate shipping carrier below for assistance.
UPS shipment support - 1 (800) 742-5877
USPS shipment support - 1 (800) 275-8777
If your chosen shipping method is insured, once the carrier finds that the shipment is lost, you will be able to file a claim for reimbursement. We recommend always choosing an insured method (even though it's a bit more expensive). If you purchased the Route package protection, you will be able to file a claim for a refund or replacement order. You can file a claim with Route for a package that was marked as delivered but not received no earlier than 5 days from the date of delivery, and no later than 15 days from when it was marked delivered. You can file a claim for a lost package no earlier than 7 days from the last update and no later than 30 days from the last update. (Lost packages for international customers- no earlier than 20 days and no later than 30 days). File your claim here- https://claims.route.com/