If you need to cancel an order, please contact us by phone or email right away. We do our best to process orders quickly, so we can never guarantee that we will be able to cancel your order before it processes for shipping. Email support@merchnow.com with your full name, order number, and the request for cancellation. Once the order has been cancelled, a full refund will be issued. Refunds take an average of 3-5 business days to process back to the original method of payment. If your order has already shipped, please see our return policy.